Payment and Refund Policy

The term “we” or “us” have been used below so as to mean the owner or admin i mobile application “Okapp“ and the term “you” shall mean the users of the android application. The terms contained in this payment and refund policy is to administer the transaction and also to govern the rights and liabilities. By agreeing any user shall be deemed to have consented to same.

Services Provided through App

This application is basically provides for the vendors facility to manage the hostel and PG accommodation students and their payments by take subscription.

Subscription

Services are provided on subscription basis. Various subscription plans are provided in the app and is subject to change and revision from time to time without prior notice.

Rules Regarding Payment

1. We offer to provide services specified therein on requisition basis upon users agreeing the terms and conditions provided.
2. User is required to select subscription as provided in the application to avail the services offered by the app as may be provided from time to time. Subscription charges are provided in the application as per plan. We reserve right to increase or decrease the subscription fees for plans. Such charges include the transaction cost, taxes if any and service charge for using the application.
3. The charges so provided are again subject to revision and it may vary owing to various circumstances.
4. Taking subscription and making payment is the pre-condition for any user to access service or make any claim against us.
5. The charges for each plan may include any charges towards, Charges for plan, Service charges, Transaction charges and Taxation (if applicable).
6. The charges provided shall not include any charges towards third party for registration etc
7. Mode of payment of charges in the application is only through online route
8. The payment which is to be made is subject to deduction or forfeiture towards the complaints made, cancellation made or any misrepresentation or fraud played by the user in such cases we may at our discretion delete the account and shall forfeit right to any payment.
9. Payment facility is provided in the form of payment gateway in the application it can be done through Net Banking, debit/credit card and third party Apps.
10. Users have to follow the instructions as provided therein and proceed to make payment.
11. If the app does not direct user to payment gateway due to some technical difficulty it shall not constitute any omission from our part.
12. This facility is provided with the aid of payment gateway and user is required to fill in the particulars for that purpose and we do not in any way shall be responsible for the information provided about card details etc.

Cancellation Not Allowed

1. User once taking subscription by making payment in the application is not allowed to cancel the subscription and claim refund post cancellation.
2. Subscription of user to continue once payment is made till validity period not withstanding whether user the app or not.
3. Refund is to be given only for circumstances enlisted in refund cases and not otherwise.

Procedure for claiming Refund

1. In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted users can approach the concerned bank and sort out the issue claim reverse we do not offer any remedy or part in this. If in case we receive any such amount from users more than the actual amounts we wish to refund the same to the users
2. However the same shall be done once reconciliation is done from our end with payment gateway and not before.
3. Such amount shall be reversed only not later than one week after the reconciliation is done. Time for processing complaints is up to one week only after which we can inform user about whether the complaint is entitle to refund.
4. Our liability in case of refund followed by complaint as mentioned above is restricted to rupees two thousand only and user is not entitled to claim above it.
5. If the account of the user is deactivated from our end due to reason of complaints or non-response or on account of negligent or willful misconduct no refund can be claimed.
6. We do our best to refund the amount back to the users but the same can only be done once the amount is received into our account and transaction is settled not but not earlier
7. Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained and user shall forfeit the right to claim refund if that case.
8. In case of any dispute as to refund claims user can contact with us and try to settle the matter amicably.
9. Refund in case of wrongful deduction shall be made after deducting various expenses incurred and due process
10. Though refund will be made into the account of the user they are not entitled to insist on the same method for refund it can be made either by payment gateway or wire transfer or any other mode.
11. The amount will be refunded and credited back to the source account within 2 working days
12. For any Assistance or Query regarding subscription plan or payment or cancellation or refund user can contact us